RETURNS AND EXCHANGES

 Your satisfaction is guaranteed. If you are not satisfied with your purchase, please contact Customer Care for a Return Authorisation (RA) number within 28 days of receipt of product. Customised product or product that has been damaged/abused may not be returned under any circumstances. For all other products, if the item is returned in the original packaging, we will provide you a refund based on your original method of payment. The product must be returned to us within 14 calendar days of the issuance of the Return Authorisation Number. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was included with the product. Returns that do not meet these conditions may be subject to a restocking fee.

Retail Products:

Alpha Performance is pleased to be able to extend our returns policy for the Christmas/Holiday season so all purchases from November 1st to December 20th may be returned up to and including January 31st. Please remember that Alpha Performance Custom Products cannot be returned once purchased.

RETURN PROCESS:

Follow these simple steps for a refund:

  • Obtain a Return Authorisation number by emailing customercare@alpha-performance.com with your details (order number, items you wish to return, etc) and we’ll reply with the RA number.
  • Securely package item(s) with the RA number clearly written on the outside of the package in the original packaging (including documentation, manuals, warranty information, registration card, etc). Wherever possible please include the packing list in the box. For your security and peace of mind we highly recommend you use a traceable and insurable shipping method. Alpha Performance cannot be held responsible for lost or damage packages.
  • Once your return is received and verified, we will credit your original purchase credit card for the price of the item(s) usually within 20 business days of receipt.For all web returns please clearly label your parcel and mail to your nearest drop off point: WEB RETURNS DEPARTMENT RA#:___________
  • Unit 3, St George’s Industrial Estate, Wilton Road, Camberley, Surrey, GU15 2QW, UK.

SWITZERLAND & NORWAY RETURNS

As Switzerland and Norway are outside of the EU there may be a small delay due to customs import before your return is processed by our central facility in the Netherlands.

CUSTOMISED PRODUCTS

In the EU you have the right to return purchases within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind. However customised products are not returnable or refundable under any circumstances. This 14 day period does not apply. Your statutory rights are not affected.

RETURN AUTHORISATION (RA) NUMBER REQUIRED

All products being returned must have a Return Authorisation number in order process a refund. Goods returned without an authorised number may be delayed and/or returned to sender. Product must be returned within 28 days of issuance of Return Authorisation number. Original freight charges are not refundable.

14-DAY RETURN PERIOD

You must request a Return Authorisation number within 14 days of the date of the original invoice. Securely package items, as we are not responsible for any items lost or damaged in transit.

MISSING ITEM OR DAMAGED PRODUCT FEE

Additional fees will be charged for any product missing from the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).

LIMTIED LIFE TIME WARRANTY:

Retail Goods:

If you discover a material or manufacturing defect, we will replace or repair the item at our discretion, in accordance with local law and our warranty claims process as it may be updated from time to time. This Limited Lifetime Warranty does not cover misuse, neglect, accidents, abrasion, solvents, cleaning liquids, damage during transport, or any modification.

CUSTOM GOODS/TEAM ORDERS:

Our limited lifetime guarantee extends to our custom goods and team bulk orders. If you discover a material or manufacturing defect, we will replace or repair the item at our discretion, in accordance with local law and our warranty claims process as it may be updated from time to time. This Limited Lifetime Warranty does not cover misuse, neglect, accidents, abrasion, solvents, cleaning liquids, damage during transport, or any modification.
  • Reverse Kiss Cut Numbers Limited Life Time Warranty
    • We have a extended warranty on any of our team bulk order products that have reverse kiss cut decoration, this decoration is guaranteed for the life time of the product (2-3 seasons sport dependant). If there is a fault with said decoration, and the fault is deemed by our RMA team to be techinical, a replacement product will be provided.

Transportation Indemnity:

Once Alpha Performance© delivers your purchase (retail/bulk) to a courier/shipping partner, you agree to indemnify us against unless loss of damage. If a product was damaged during flight, transport or by any carrier, you must immediately report such damage directly to the transport operator or carrier, as this damage is expressly not covered by Alpha Performance.

We also cannot be held responsible for loss, damage or cost resulting from the use or loss of our products. Please note that general wear and tear, including but not limited to the breakdown of colours and materials over time, is not considered a material or manufacturing defect and is therefore not covered by the Limited Lifetime Warranty.
Our Limited Lifetime Warranty was crafted with the same regard for detail that is applied to every item we produce and is our commitment to your continued enjoyment of Alpha. Performance products. We will not honour fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent.

Sample orders

Where a sample order has been agreed as returnable, they should be returned to AP within 14 days of the despatch date. Any samples returned outside of this time will not be accepted and you will not be eligible for a refund of your deposit. The garment must be returned in their original condition with all labels, tags and bags intact, soiled Samples will incur a €10 dry cleaning charge per item. Damaged garments will result in the deposit being retained. Bespoke and customised orders are non-returnable when purchased as a sample.

Please take reasonable care of the goods while in your possession. We ask that all labels and tags are not removed until you are sure that you are keeping your goods, along with any original packaging, to avoid rejection of your return. This is applicable for both faulty and non-faulty items. Goods should not be soiled or damaged in any way.

Returned orders should be sent via courier or registered post to ensure if can be tracked in the event the courier fails to deliver your parcel to AP. AP are not responsible for returns that do not arrive. All return costs are payable by the customer, except where a manufacturing fault has been confirmed by AP. We will then refund the return postage costs up to €10 inc VAT for UK returns and €20 inc VAT for international returns. Proof of postage will be required before any credit or refund is processed.

RETURNS AND EXCHANGES

 Your satisfaction is guaranteed. If you are not satisfied with your purchase, please contact Customer Care for a Return Authorisation (RA) number within 28 days of receipt of product. Customised product or product that has been damaged/abused may not be returned under any circumstances. For all other products, if the item is returned in the original packaging, we will provide you a refund based on your original method of payment. The product must be returned to us within 14 calendar days of the issuance of the Return Authorisation Number. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was included with the product. Returns that do not meet these conditions may be subject to a restocking fee.

Retail Products:

Alpha Performance is pleased to be able to extend our returns policy for the Christmas/Holiday season so all purchases from November 1st to December 20th may be returned up to and including January 31st. Please remember that Alpha Performance Custom Products cannot be returned once purchased.

RETURN PROCESS:

Follow these simple steps for a refund:

  • Obtain a Return Authorisation number by emailing customercare@alpha-performance.com with your details (order number, items you wish to return, etc) and we’ll reply with the RA number.
  • Securely package item(s) with the RA number clearly written on the outside of the package in the original packaging (including documentation, manuals, warranty information, registration card, etc). Wherever possible please include the packing list in the box. For your security and peace of mind we highly recommend you use a traceable and insurable shipping method. Alpha Performance cannot be held responsible for lost or damage packages.
  • Once your return is received and verified, we will credit your original purchase credit card for the price of the item(s) usually within 20 business days of receipt.For all web returns please clearly label your parcel and mail to your nearest drop off point: WEB RETURNS DEPARTMENT RA#:___________
  • Unit 3, St George’s Industrial Estate, Wilton Road, Camberley, Surrey, GU15 2QW, UK.

SWITZERLAND & NORWAY RETURNS

As Switzerland and Norway are outside of the EU there may be a small delay due to customs import before your return is processed by our central facility in the Netherlands.

CUSTOMISED PRODUCTS

In the EU you have the right to return purchases within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind. However customised products are not returnable or refundable under any circumstances. This 14 day period does not apply. Your statutory rights are not affected.

RETURN AUTHORISATION (RA) NUMBER REQUIRED

All products being returned must have a Return Authorisation number in order process a refund. Goods returned without an authorised number may be delayed and/or returned to sender. Product must be returned within 28 days of issuance of Return Authorisation number. Original freight charges are not refundable.

14-DAY RETURN PERIOD

You must request a Return Authorisation number within 14 days of the date of the original invoice. Securely package items, as we are not responsible for any items lost or damaged in transit.

MISSING ITEM OR DAMAGED PRODUCT FEE

Additional fees will be charged for any product missing from the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).

LIMTIED LIFE TIME WARRANTY:

Retail Goods:

If you discover a material or manufacturing defect, we will replace or repair the item at our discretion, in accordance with local law and our warranty claims process as it may be updated from time to time. This Limited Lifetime Warranty does not cover misuse, neglect, accidents, abrasion, solvents, cleaning liquids, damage during transport, or any modification.

CUSTOM GOODS/TEAM ORDERS:

Our limited lifetime guarantee extends to our custom goods and team bulk orders. If you discover a material or manufacturing defect, we will replace or repair the item at our discretion, in accordance with local law and our warranty claims process as it may be updated from time to time. This Limited Lifetime Warranty does not cover misuse, neglect, accidents, abrasion, solvents, cleaning liquids, damage during transport, or any modification.
  • Reverse Kiss Cut Numbers Limited Life Time Warranty
    • We have a extended warranty on any of our team bulk order products that have reverse kiss cut decoration, this decoration is guaranteed for the life time of the product (2-3 seasons sport dependant). If there is a fault with said decoration, and the fault is deemed by our RMA team to be techinical, a replacement product will be provided.

Transportation Indemnity:

Once Alpha Performance© delivers your purchase (retail/bulk) to a courier/shipping partner, you agree to indemnify us against unless loss of damage. If a product was damaged during flight, transport or by any carrier, you must immediately report such damage directly to the transport operator or carrier, as this damage is expressly not covered by Alpha Performance.

We also cannot be held responsible for loss, damage or cost resulting from the use or loss of our products. Please note that general wear and tear, including but not limited to the breakdown of colours and materials over time, is not considered a material or manufacturing defect and is therefore not covered by the Limited Lifetime Warranty.
Our Limited Lifetime Warranty was crafted with the same regard for detail that is applied to every item we produce and is our commitment to your continued enjoyment of Alpha. Performance products. We will not honour fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent.

Sample orders

Where a sample order has been agreed as returnable, they should be returned to AP within 14 days of the despatch date. Any samples returned outside of this time will not be accepted and you will not be eligible for a refund of your deposit. The garment must be returned in their original condition with all labels, tags and bags intact, soiled Samples will incur a €10 dry cleaning charge per item. Damaged garments will result in the deposit being retained. Bespoke and customised orders are non-returnable when purchased as a sample.

Please take reasonable care of the goods while in your possession. We ask that all labels and tags are not removed until you are sure that you are keeping your goods, along with any original packaging, to avoid rejection of your return. This is applicable for both faulty and non-faulty items. Goods should not be soiled or damaged in any way.

Returned orders should be sent via courier or registered post to ensure if can be tracked in the event the courier fails to deliver your parcel to AP. AP are not responsible for returns that do not arrive. All return costs are payable by the customer, except where a manufacturing fault has been confirmed by AP. We will then refund the return postage costs up to €10 inc VAT for UK returns and €20 inc VAT for international returns. Proof of postage will be required before any credit or refund is processed.

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