TERMS OF USE

Returns & Exchanges 2017-09-04T12:36:13+00:00

RETURNS AND EXCHANGES

 Your satisfaction is guaranteed. If you are not satisfied with your purchase, please contact Customer Care for a Return Authorisation (RA) number within 28 days of receipt of product. Customised product or product that has been damaged/abused may not be returned under any circumstances. For all other products, if the item is returned in the original packaging, we will provide you a refund based on your original method of payment. The product must be returned to us within 28 calendar days of the issuance of the Return Authorisation Number. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was included with the product. Returns that do not meet these conditions may be subject to a restocking fee.

Alpha Performance is pleased to be able to extend our returns policy for the Christmas/Holiday season so all purchases from November 1st to December 20th may be returned up to and including January 31st. Please remember that Alpha Performance Custom Products cannot be returned once purchased.

RETURN PROCESS:

Follow these simple steps for a refund:

  • Obtain a Return Authorisation number by emailing customercare@alpha-performance.com with your details (order number, items you wish to return, etc) and we’ll reply with the RA number. Alternatively click the button at the bottom of the page to start the process, we’ll then email you with your RA number.
  • Securely package item(s) with the RA number clearly written on the outside of the package in the original packaging (including documentation, manuals, warranty information, registration card, etc). Wherever possible please include the packing list in the box. For your security and peace of mind we highly recommend you use a traceable and insurable shipping method. Alpha Performance cannot be held responsible for lost or damage packages.
  • Once your return is received and verified, we will credit your original purchase credit card for the price of the item(s) usually within 20 business days of receipt.For all web returns please clearly label your parcel and mail to your nearest drop off point: WEB RETURNS DEPARTMENT RA#:___________
  • Europe| Unit 1, Brockbridge Dairy, Bradshott Lane, Blackmoor, Liss, Hampshire, GU33 6DD.

SWITZERLAND & NORWAY RETURNS

As Switzerland and Norway are outside of the EU there may be a small delay due to customs import before your return is processed by our central facility in the Netherlands. Please do NOT send returns to the Switzerland or Norwegian addresses unless you are a resident of that country or it will be returned at your expense.

CUSTOMISED PRODUCTS

Customised products are not returnable or refundable under any circumstances. Your statutory rights are not affected.

RETURN AUTHORISATION (RA) NUMBER REQUIRED

All products being returned must have a Return Authorisation number in order process a refund. Goods returned without an authorised number may be delayed and/or returned to sender. Product must be returned within 28 days of issuance of Return Authorisation number. Original freight charges are not refundable.

28-DAY RETURN PERIOD

You must request a Return Authorisation number within 14 days of the date of original invoice. Securely package items, as we are not responsible for any items lost or damaged in transit.

MISSING ITEM OR DAMAGED PRODUCT FEE

Additional fees will be charged for any product missing from the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).

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